ChatGPT Prompts for Australian Insurance Brokers: Save Hours Every Week

Insurance broking involves a lot of writing — renewal reports, client emails, policy explanations, claims correspondence. AI can handle much of this drafting work, freeing you to focus on the relationship and judgement work that clients value.

These prompts are designed for the real tasks Australian insurance brokers face. Always review AI output before using it professionally.

Renewal and Market Research Prompts

Renewal invitation email

"Write a professional renewal invitation email for an insurance client. Policy type: [e.g. business package, professional indemnity, public liability]. Current insurer: [X]. Renewal date: [X]. Key message: we are reviewing the market on their behalf and will provide a recommendation before the renewal date. Include a request for any changes in their business that might affect their cover requirements. Tone: professional and proactive. Sign off as [name], Insurance Broker."

Renewal report introduction

"Write the introduction section of a renewal report for a [type of business] client. The report covers their [policy type] renewal. Key points to cover: summary of current cover, market review conducted, recommendation rationale. Keep it to 150 words. Professional tone."

Market comparison summary

"Write a plain-English summary comparing [number] insurance quotes for a [type of business] client. Quotes from: [list insurers]. Key differences: [describe coverage differences, price differences, key terms]. Recommended option: [X]. Reasons for recommendation: [list]. Keep it clear and accessible for a client with no insurance background."

Explaining a coverage gap

"Write a professional email to a client explaining a coverage gap identified in their current insurance program. The gap is: [describe]. The potential consequence if uninsured: [describe]. The recommended solution: [describe]. Tone: helpful and constructive, not alarmist. Sign off as [name], Insurance Broker."

Client Communication Prompts

New client welcome

"Write a welcome email for a new insurance client. Include: confirmation of the cover arranged, key policy details (insurer, policy number, period of cover, sum insured), what to do in the event of a claim, and how to contact us. Tone: warm and professional. Sign off as [name], Insurance Broker, [business name]."

Policy delivery email

"Write a policy delivery email for a client. The policy documents are attached. Key points to cover: confirmation of cover, important policy conditions or exclusions to be aware of, what to do if they have questions, and when we will be in touch for the renewal. Keep it concise. Sign off as [name], Insurance Broker."

Explaining an exclusion

"Write a plain-English explanation of the following policy exclusion for a client: [describe the exclusion]. Explain what it means, why it exists, and what the client should be aware of. Keep it clear and non-technical. If there are ways to address the exclusion (e.g. endorsement, separate policy), mention them briefly."

Mid-term change confirmation

"Write a confirmation email for a mid-term policy change. Change made: [describe]. Effective date: [X]. Any premium adjustment: [describe]. Remind the client to review the updated policy schedule. Sign off as [name], Insurance Broker."

Claims Support Prompts

Claims notification guidance

"Write a plain-English guide for a client on how to notify a claim under their [policy type] policy. Cover: what information to gather, how to notify (phone/online/email), what to expect after notification, and how we can help. Keep it clear and reassuring. Sign off as [name], Insurance Broker."

Claims follow-up email

"Write a follow-up email to a client whose claim is in progress. Current status: [describe]. Next steps: [describe]. Expected timeline: [describe]. Tone: reassuring and proactive. Sign off as [name], Insurance Broker."

Disputed claim correspondence

"Help me draft a letter to an insurer disputing their decision on a client's claim. The insurer has [describe their decision]. The grounds for dispute are: [describe]. Key facts supporting the client's position: [list]. Tone: professional and assertive. This is a first draft for broker review."

Needs Analysis and Risk Prompts

Needs analysis follow-up

"Write a follow-up email after a needs analysis meeting with a new client. Key risks identified: [list]. Recommended cover to investigate: [list]. Information still needed: [list]. Next steps: [describe]. Tone: professional and organised. Sign off as [name], Insurance Broker."

Explaining a risk to a client

"Explain the following insurance risk to a client in plain English: [describe the risk — e.g. cyber liability, management liability, professional indemnity]. Cover: what the risk is, why it matters for their type of business, and what insurance is available to address it. Keep it under 200 words."

Risk management recommendation

"Write a brief risk management recommendation for a [type of business] client. The recommendation relates to [risk area — e.g. workplace safety, cyber security, business continuity]. Cover: the risk, the potential impact, and practical steps the client can take to reduce it. Keep it constructive and actionable."

Tips for Better Results

Include Australian context: Mention specific Australian terms — AFSL, duty of disclosure, utmost good faith, PDS — when relevant. This helps AI produce output appropriate for Australian conditions.

Specify the client's business type: "A manufacturing business with 50 employees" produces better output than "a business." The more specific you are, the more relevant the output.

Review all policy-specific content: AI doesn't know the specific terms of your client's policy. Always verify any policy-specific content against the actual policy document.

Build a prompt library: Save prompts that work well for your practice. Over time, you'll have a library that covers most common situations.